Quality Management

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  1. Course Overview
  2. Course Topics
  3. Course Objectives

A master control plan is needed to evaluate the efficiency of any business. A critical component of such a plan will be the Quality Management (QM) programme. There are many different QM tools and the key to success is to choose the right programme for your organisation.

An Effective QM programme should be founded on the philosophy that group behaviour can be transformed into a desirable culture. NeoConsult’s Quality Management Course will teach you about quality management systems - what they are, how they work, and why they are so important.

  • The definition of Quality
  • Quality Management & Control Flashcards
  • The Quality Management Framework
  • Continuous Improvement
  • Monitoring and Feedback
  • Quality Concern Reporting
  • KPI’s
  • Ongoing Evaluation

On completion of the course, you should be able to:

  • Identify and discuss the components of a successful Quality Management Programme
  • Differentiate between quality management tools and describe when they should be used
  • Choose a framework to evaluate the performance excellence of an organisation, and determine the set of performance indicators that will align people with the objectives of the organisation
  • Measure the cost of poor quality and process effectiveness and efficiency to track performance quality and to identify areas for improvement
  • Effectively manage the Key Performance Indicators (KPI) measurement process across all phases

Call us on +971 2 643 7720 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for course dates and registration options

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